Question 1

What's the fastest way to get an answer?

Accepted Answer

The online quote form takes about 60 seconds and lands directly with a technician's phone — not a call-centre queue. If you'd rather talk it through, phoning between 7am and 8pm is answered by a human every time.

Question 2

Do you send email replies or ring back?

Accepted Answer

Both, but we always ring first on weekdays. A quick two-minute call clarifies things a form can't — stain history, access, whether furniture needs shifting — and lets us confirm the slot immediately.

Question 3

Is there a callout fee just for a quote?

Accepted Answer

No. Phone and online quotes are free. If a job is complex enough to need an on-site inspection (very large commercial floors or fire/flood work), that inspection is also free within greater Brisbane.

Question 4

How much notice do you need for a Saturday booking?

Accepted Answer

Ideally 48 hours during peak months (March–May and October–December). Outside those windows we can often do a Saturday with 24 hours' notice.

Question 5

What if I need someone within the next two hours?

Accepted Answer

That's the phone number, not the form. If we have a van in your suburb we can often be there the same afternoon, especially for water extraction emergencies.

Question 6

Can I get a written quote to compare against another cleaner?

Accepted Answer

Absolutely. Ask on the phone or in the form and we'll email a line-itemised quote you can hold up alongside anyone else's. We'd rather lose a job to a fair comparison than win one on a vague scope.

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Getting in touch — the honest FAQ