Terms & Conditions

1. Bookings & quotes

Quotes are prepared from the information you give us about the property, the rooms and the surfaces involved. If conditions on site differ materially from that description, we'll talk it through with you and confirm how you'd like to proceed before any work begins.

2. Access & preparation

Please ensure we have access to the property at the agreed time, along with power and water. Small items, breakables and floor clutter should be cleared beforehand; our technicians will move light furniture where it is safe to do so.

3. Payment

Payment is due on completion of the service by card, cash or bank transfer. Commercial accounts may be invoiced on agreed terms.

4. Cancellation & rescheduling

Please give us as much notice as you can — 24 hours where possible — so the slot can be offered to someone else. We'll do the same for you if a job ahead of yours runs over or the weather makes a booking unworkable.

5. Concerns about the work

If you're unhappy with any part of the service, contact us as soon as possible and we'll discuss the issue with you directly. Nothing in these terms limits any rights you have under the Australian Consumer Law.

6. Stains and existing condition

Not all marks can be removed. Permanent dye transfer, bleach damage, sun fading, wear patterns, delamination and heat damage are changes to the material itself rather than soiling, and cleaning will not reverse them. We'll point out anything of this kind during the walk-through, before treatment begins.

7. Contact

Questions about these terms? Contact us at hello@brisbanecarpettilecleaning.com.au or 0452 565 059. Brisbane Carpet & Tile Cleaning, ABN 97 102 387 996.